Shipping policy
Shipping Policy
Last Updated: 10/02/2023
1. Shipping Methods
We offer several shipping methods to deliver your orders, including:
- Standard Shipping: Estimated delivery time 5-8 business days.
- Express Shipping/Overnight: Can be accommodated for additional fee. Email hello@kaleiscreations.com for faster shipping options.
2. Shipping Costs
Shipping costs vary depending on the shipping method, the destination, and the total order value. You can view the shipping cost for your order during the checkout process.
3. Order Processing Time
We strive to process and ship orders as quickly as possible. Our typical ready to ship order processing time is 1-2 business days. Custom order processing time may vary but is generally 10-21 business days with 1-2 business days to ship out. Orders placed on weekends or holidays may require additional processing time.
4. Shipping Destinations
We currently ship to the United States. If your location is not listed, please contact our customer support at hello@kaleiscreations.com for assistance.
5. Tracking Your Order
Once your order is shipped, you will receive a confirmation email with a tracking number. You can track your order's progress by using the tracking number provided.
6. Delivery Times
Delivery times may vary depending on your location, the selected shipping method, and any unforeseen circumstances. Please note that estimated delivery times are not guaranteed, and we are not responsible for delays caused by shipping carriers.
7. Shipping Carrier
We partner with reputable shipping carriers to deliver your orders. The choice of carrier may depend on factors such as your location, the shipping method, and the size/weight of your order.
8. Shipping Restrictions
Certain items may be subject to shipping restrictions due to their size, weight, or nature. Please review the product descriptions for any specific shipping restrictions that may apply.
9. International Shipping
For international orders, customs duties, taxes, and import fees may apply. These fees are the responsibility of the recipient and are not included in the order total. Please check with your local customs office for more information on these fees.
10. Shipping Address Accuracy
It is crucial to provide accurate shipping information when placing an order. We are not responsible for orders shipped to incorrect addresses provided by the customer. Please review your shipping information carefully before completing your purchase.
11. Lost or Stolen Packages
We are not responsible for lost or stolen packages once they have been marked as delivered by the shipping carrier. If you have concerns about the delivery of your order, please contact the carrier directly or our customer support team for assistance.
12. Returns Due to Failed Delivery
If an order is returned to us due to a failed delivery attempt, we will contact you to arrange for reshipment. Additional shipping fees may apply for reshipment.
13. Contact Us
If you have any questions or concerns about our Shipping Policy, please contact us at:
Hello@kaleiscreations.com
Thank you for choosing Kalei's Creations. We appreciate your business and hope you have a pleasant shopping experience.
Kalei Hegler
Owner
10/02/2023